1. HOW CAN I BOOK ONE OR MORE ROOMS AND WHEN DO I PAY?

Simply go to [Book] and follow the prompts to select number of players, date, game, and then add more games if you wish. Once ready you can go to “Checkout” where you’ll be prompted to pay, followed by a booking confirmation via email (make sure you check your spam folder for booking confirmation).

2. CAN I PAY WITH A CREDIT CARD?

We use Squareup for transactions and therefore accept Visa, MasterCard and American Express credit cards.

3. HOW DO I CHANGE OR CANCEL MY BOOKING?

No cancellations or refunds are available. However, you can reschedule your booking within 72 hours but not within 24 hours of the booking time by sending us an email (info@expeditionsydney.com.au). Alternatively, you can call us on (02) 9698 8161.

4. CAN I PURCHASE A GIFT VOUCHER AND HOW DO I REDEEM IT?

Simply click the Gift Voucher "BUY NOW" button on the bookings page. If you already have a voucher please click “REDEEM”.

5. IS IT POSSIBLE TO BOOK IN FOR SPECIAL EVENTS AND CORPORATE TEAM BUILDING ACTIVITIES?

Yes! Please contact us via email: info@expeditionsydney.com.au to make special arrangements or simply book multiple rooms online.

6. IS THERE AN AGE LIMIT?   

No. However those under 15 years old and under must be accompanied by an adult. There is no charge for participants aged 7 years and under.

7. THE NUMBER OF PEOPLE SHOWING UP MAY DIFFER FROM THE NUMBER THAT WAS BOOKED. IS THIS A PROBLEM?  

No problem! However, the size of the team cannot exceed the maximum players of the room (6-8 players, depending on the room). You can simply pay for the extra people when you arrive.

8. WHAT'S THE IDEAL TEAM/GROUP SIZE FOR AN ESCAPE ROOM?  

More people equals more fun and excitement! That said, small groups will of course have fun, but the experience will be different. Why not try both? We currently have two rooms in Redfern and three rooms in Gladesville. Please note, the maximum number of players is 6 to 8, depending on the room, to prevent over-crowding.

9. ARE THERE ANY HEALTH CONDITIONS THAT WOULD PREVENT A PLAYER FROM PLAYING THE GAME?  

Solving the rooms involves no strenuous physical activities. That said, we expect that the enigmatic environment during the games will raise people's adrenaline levels. If you have any special conditions or questions please send us an email: info@expeditionsydney.com.au.

10. AM I GOING TO BE PHYSICALLY TRAPPED INSIDE THE ROOM?  

No. Safety is always our first priority. The entrance is unlocked and you can leave at any time.

11. HOW CLEVER DO I NEED TO BE?

There is no need to worry! Although our rooms are designed to challenge you, our number one aim is for you to have fun! Each room and puzzle requires different types of thinking and problem solving. Also remember to consult your team mates and work together to solve tricky puzzles.

However, if you're really stuck, our game masters may or may not be willing to lend a helping hand...

12. ARE ALL ROOMS OF EQUAL CHALLENGE? 

We have five rooms currently across Redfern and Gladesville. They each offer very different experiences in terms of story, environment, and game flow. The level of challenge is different for each game and group size. Overall success rates are provided in the description of each game.

13. WHEN SHOULD I ARRIVE? WHAT IF I’M LATE? 

Your punctuality is greatly appreciated! We recommend arriving 10 minutes before your booking time so you can be briefed before going into the room. If you are late you’ll have less time to play in order to allow the next team/booking to start on time. The booking will be automatically cancelled if there is no contact and no attendance within 20 minutes of the booking time.

14. HOW DO I GET THERE? 

Google map and travel information for Redfern and Gladesville is provided on our Locations page.

15. WHAT TO BRING? ANY SUGGESTIONS BEFORE WE START THE GAME? 

You only need to bring yourself, your friends, colleagues, and sense of adventure. In order to ensure an hour of uninterrupted fun, please use the restroom before the game starts and leave your belongings in the lockers provided before entering the game area.

16. HOW LONG DOES IT TAKE TO FINISH THE GAME?

It depends on your performance. When the game starts, you will have 60 minutes to escape successfully. We can provide some extra time if required, but average completion time is 60minutes.

17. WHERE CAN I FIND THE TERMS AND CONDITIONS?

Terms and conditions are advised online through the booking process as well as in the booking confirmation email. We will also ask you to sign a liability waiver before the game starts.

18. CAN I JUST WALK IN?

Unfortunately not, bookings are essentially as we need to coordinate staff. However, feel free to contact us any time using the chat function (yellow icon), email us at info@expeditionsydney.com.au, or call us on (02) 9698 8161 and we will try to accommodate your request.